Refund policy

90-Day Return & Refund Policy

We want you to be 100% happy with your Pupabo. If you are not satisfied, you may request a return within 90 days of receiving your order.

Eligibility

• The item must be unused, clean and in its original packaging.
• Proof of purchase (order number) is required.
• Contact us before sending anything back; unauthorized returns cannot be accepted.

Damaged, defective or incorrect items

Inspect your order on delivery. If something is wrong, contact us within 7 days with your order number and photos. We will send a replacement or issue a full refund, including shipping.

Return shipping

Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. We recommend a trackable service.

Refunds

Once we receive and inspect the return, we confirm approval and refund to your original payment method within 10 business days.

Exchanges

Need a different size? Contact us and we will arrange an exchange or a return plus a new order.

Questions: hello@pupabo.shop